Whether you are new to fitness sales or have been doing it for years, keeping your coaching skills sharp is priceless.
Presented by Kathy Arena, Membership Director, Waverly Oaks Athletic Club
Membership and non-dues revenue rely on an effective sales strategy… along with an engaged sales team. And they key to an engaged and successful team lies in how you coach them.
In this IHRSA 2020 preview webinar, Waverly Oaks Athletic Club’s Kathy Arena will share best practices and new ideas for engaging your sales team. Arena—who has increased her club’s membership from 1,800 to 4,700 in the last four years—will focus on four areas of sales techniques, including asking the right questions and soft sales skills.
By the end of the webinar, you’ll have strengthened your own sales skills while learning how to improve how you manage your team. To take your sales coaching even further, don’t miss Arena’s IHRSA 2020 session, “Effective Sales Coaching for a Winning Sales Team.”
- Provide coaching for soft skills
- Best practices for effective one-on-one coaching sessions
- Tips for selling to four core personality types
- Create powerful conversations and ask great questions
About This Policy
This policy relates to the use of personal information by The International Health, Racquet & Sportsclub Association (IHRSA).
This policy is effective as of: May 25th 2018
IHRSA is a not-for-profit trade association with headquarters based in Boston, MA, USA.
IHRSA’s mission is to grow, protect, and promote the health and fitness industry, and to provide its members with the benefits that will help them be more successful. IHRSA and its members (health clubs and fitness facilities, gyms, spas, sports clubs, and industry suppliers) are dedicated to making the world healthier through regular exercise.
The Types of Personal Information We Collect
IHRSA does not collect personal information other than contact details for individuals associated with our members, prospective members, and other individuals who engage with IHRSA. The information we collect is limited to what is necessary to provide you with your member benefits. This information may include but is not limited to:
Business e-Mail Address,
Business Phone Number,
Business mailing address,
IP Address (when visiting our website)
Content viewed on our website
IHRSA shows attended
IHRSA products purchased
When Do We Collect Personal Information
IHRSA collects your personal information when:
You, your manager or another employee enter it while registering for membership
Your employer gives it to us while setting up member benefits for your club
You, your manager or another employee enter it when registering for an event
You purchase a product from us
You view content on our website
You give us your business card
You request information from us
You provide it directly when you contact us?
You provide it when filling out a form on our website
How We Use Personal Information
IHRSA uses personal information primarily to deliver the services included with your membership and to advise you of new trends and opportunities emerging in our industry.
IHRSA will sometimes use your information to understand the demand for certain topics and how well we are satisfying our members.
How We May Share Personal Information
IHRSA shares some personal information with contracted suppliers to support the delivery of member benefits including the planning and execution or our shows.
IHRSA shares member and trade show registration information with event sponsors and exhibitors. You are able to control if you are included on this list through your profile settings.
Where Do We Process Data
IHRSA primarily stores and processes personal information in the United States. Some processing is done regionally by contracted partners who conduct IHRSA operations in Asia, Australia, South America and Europe. The data processed in these regions is specific to the members who reside in these areas.
Some information related to member clubs and related contacts may be sent to associate members and sponsors in Countries outside of the United States and the E.U. You can choose to have your contact details included in these lists through your profile settings.
The Legal Basis for Using Personal Information
IHRSA has a contracted obligation to provide you with member benefits through your club’s membership agreement. We store and process your information so we can fulfill this agreement.
IHRSA will obtain your consent to process your information in a way that is not directly related to the delivery of the member benefits. Where we are processing your information based on consent you can remove that consent any time through your profile.
IHRSA may on occasion process your information to support a legitimate interest, as defined by current data protection regulations, that does not pose any threat to your privacy. An example of this could be analyzing content consumption from our websites based on your business address information in order to identify demand for certain topics in specific regions in preparation for an upcoming trade show.
Security, Storage and Retention of Personal Information
IHRSA is committed to ensuring your privacy and has taken appropriate organizational and technical steps to protect your information.
IHRSA will retain your information as long as it is required to support your member benefits or we are required to by law. Information that is not required will be deleted from our systems.
Your Rights and Choices
As a Data Subject (a person on whom we process data) we want reassure you that you are in control of how we use your data regardless of where you live.
We respect your right to access your information and to review how we are processing it.
We respect your right to object to any processing that is not directly related to the delivery of our services
We respect your right have your information removed from our systems if you believe there is no legitimate reason for us to hold that information.
How to Contact Us
For more information on your rights as a data subject or on how we are processing your information you can contact us through the follow channels.
By e-mail YourData@IHRSA.org
By phone 617-951-0055 or 1-800-228-4472
By mail 70 Fargo Street, Boston, MA, USA 02210
Changes to Our Privacy Statement