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When and Where
  • 10/27/2020 11:00 AM EDT
  • 10/27/2020 12:00 PM EDT

Tuesday, October 27 at 11:00 am EDT



Presented by Melissa Haase, Regional General Manager, Midtown Health Clubs

Join Melissa Haase, regional general manager of Midtown Health Clubs, as she delves into the challenges of leading and managing multiple clubs during a pandemic. This leadership-based webinar will review the foundation of strength needed to manage and mobilize your team during these unusual times. In a session geared toward club leaders and operators, Haase will also cover recruiting new associates, serving members while re-building the business, and implementing new staffing and programs.

Overseeing 14 different clubs in the Chicago area has presented a specific set of challenges. There has never been a more important time to connect with industry colleagues and learn from one another. Haase will provide insights on leading from a strong foundation and transferring that into positive team morale and smooth operations at the club level. She will provide recommendations on how to be successful despite extreme challenges.

Learning Objectives

  • Establish “pandemic-proof” strength and confidence for yourself and your team
  • Manage a returning team effectively through transitions
  • Recruit new associates in this unique environment
  • Serve a returning membership base while rebuilding your business
  • Learn about mistakes made along the way and how you can learn from those challenges
  • Learn how Midtown Health Clubs adapted their staffing models and programs to minimize expenses while building revenues

“Join me to discover what it takes to lead a team through continuous change to rebuild the business.”

Melissa Haase, Regional General Manager

Midtown Health Clubs - Chicago, IL

Presenter Profile

Melissa Haase has worked in the fitness industry for more than 20 years at every level of the industry, starting at the front desk, teaching classes, training clients, and growing through the Midtown Health organization to be a Regional General Manager with oversight for a diverse portfolio of fourteen corporate fitness clubs. During recent government mandated club closures, she has been focused on commitment, partnerships, dedication to re-growth and how to continually work through others to achieve a strong business vision. Haase believes that teaching others is an important element of growth and her own continuous learning.


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Only facilities eligible for IHRSA membership may register for a webinar. All members must be in good standing at the time of the event to receive member rates. 

Eligibility: IHRSA membership is open to fitness, racquet, athletic, or exercise studio businesses. The facility from which the business is operated must be subject to property taxes. Further, the member must not accept tax-deductible contributions for capital or operating costs. See IHRSA’s By-laws, Article 3.

Webinar Cancellation and Refund Policy

Webinar registration is non-refundable. Substitutions are welcome at any time. Please submit your request to register@ihrsa.org.

Payment Policy

All costs referred to are in USD. All payments must be made in USD only.

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In the case of government intervention or regulation, military activity, strikes or any other circumstances that make it impossible or inadvisable for this webinar to take place at the time and place provided, the participants shall waive any claim for damages or compensation except the amount paid for registration after deduction of actual expenses incurred in connection with this webinar and there shall be no future liability on the part of either party.